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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is delivery?
  Free delivery is available for anyone ordering goods which total over £100 in value. For orders delivered within the UK, the standard delivery charge of £2.50 is automatically calculated for orders below £100 prior to submitting your payment information, charges vary for deliveries outside of the UK.  Simply add items to your cart and proceed to the Checkout page.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  We hope that you’ll love your new purchases, but sometimes you might wish to return the item because it’s not the right colour or size for you. In this instance, we would like to draw your attention to the following information:

We are happy to provide you with in-store credit or exchange of any unused, undamaged items returned within 14 days of receipt of goods. All we ask is that you return the products undamaged and with packaging intact, in other words in a saleable condition and we will help you choose alternative products to the value of your original order.

To return your items to us, please return the item together with a copy of your sales receipt.
We do not offer a refund on returned goods, to do so means we would have to increase our prices to cover the additional administration costs, which we would rather not do.

If in the unfortunate event your items arrive damaged or faulty, we provide a full refund including the cost of delivery and charge incurred when returning the item. You will receive your refund by cheque within 2-3 weeks of returning the goods to us.

We reserve the right to apply a £5 fee per item returned to us that we feel has been worn or soiled or damaged purposefully. This covers any additional handling costs incurred.  

Please contact us on 01959 563215 to discuss your requirements.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service on 01959 563215 within 72 hours of receiving the product.
What is your return policy?
  We hope that you’ll love your new purchases, but sometimes you might wish to return the item because it’s not the right colour or size for you. In this instance, we would like to draw your attention to the following information:

We are happy to provide you with in-store credit or exchange of any unused, undamaged items returned within 14 days of receipt of goods. All we ask is that you return the products undamaged and with packaging intact, in other words in a saleable condition and we will help you choose alternative products to the value of your original order.

To return your items to us, please return the item together with a copy of your sales receipt.
We do not offer a refund on returned goods, to do so means we would have to increase our prices to cover the additional administration costs, which we would rather not do.

If in the unfortunate event your items arrive damaged or faulty, we provide a full refund including the cost of delivery and charge incurred when returning the item. You will receive your refund by cheque within 2-3 weeks of returning the goods to us.

We reserve the right to apply a £5 fee per item returned to us that we feel has been worn or soiled or damaged purposefully. This covers any additional handling costs incurred.  

Please contact us on 01959 563215to discuss your requirements.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.